Frequently Asked Questions
Everything you need to know about the ONE/SIZE experience.
What is the ONE/SIZE return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns on most products within 30 days of the purchase date, provided they are in gently used or new condition.
Do you offer international shipping?
Yes, ONE/SIZE ships to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products cruelty-free and vegan?
ONE/SIZE is proud to be a 100% cruelty-free brand. While many of our products are vegan, we recommend checking the specific ingredient list on each product page for detailed information.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately for assistance.